FAQ for Potatoes to Eat

We aim to dispatch the day after order and your order will be couriered to you on a 48 hour courier. However this can be delayed due to weather and other factors. Please allow a few extra days.

Our courier picks up from us in the morning however any orders placed before they come will be processed the following day.

You can pay by the following methods:

• PAYPAL / CREDIT CARD. These are our preferred payment methods, you do NOT need to have a PayPal account and can still pay via credit card. This payment is instant and it automatically puts your order to processing. This is secure for both customer and supplier. We do not get your credit card details.
• BACS: This is not automatic, and we have to manually check our account which may not be done each day. Your order will not begin to be processed until we confirm that your money is in our account.
• CHEQUE: Please be aware that payment by cheque is a very slow process. After it has been in the post to us cheques are only processed once a week as we do not work near a bank. It then needs to clear which can take 2 days. Only when we have checked that the money has cleared in our account can the order begin to be processed.

Once your money is confirmed in our account, we aim to dispatch the following day.

In a word: no.  Or rather we could, but our system does not allow this easily.  We can’t do a partial dispatch, or attach a payment to another order automatically and so everything has to be entered manually with copy and paste.  There is scope for human error (variety, amount, what gets dispatched when) and I’m sure most customers will appreciate that the work involved in this for us is huge. 

If you require two separate deliveries, please do separate orders. 

Your Potatoes to Eat will be sent ona 48 hour courier. However, we work quite rurally and we have an early pick up. We need to have orders in the day beforeto be able to get the order together before our courier arrives. Orders received in the morning will not be dispatched until the following working day.

For the vast majority of orders, we do not charge a surcharge for Scottish Highlands and Islands and other remote areas. However, we reserve the right to contact you if we can’t get a viable rate. Unfortunately, for large or extremely remote orders, it is likely that we will need to pass on some haulage charge.

If you wish to pick up we offer a 15% discount. By default, this option will only appear for local postcodes. If yours doesn’t appear, use our postcode DD3 0QN in the “Deliver to Address”. You need to select local pick up and also put code Pickup in the coupon box. Also to help us, put “pick up” in the “deliver to address”. We will contact you when your order is ready. We operate on a working farm with machinery, vehicles and livestock and so please keep children and pets inside your car when picking up. This is only available for orders up to £50 – if you wish to pick up a larger order, please contact us prior to ordering.

If we get a parcel returned to us due to wrong details we will charge you postage to re-send. Please check the details on your confirmation note and inform us immediately of any mistakes. Small typos are easy to do!

• Yes, we deliver here. We have a surcharge of £5 for postal /courier rates.
• For larger orders, please put your address in and then put payment by cheque – this allows the order to come through without payment. Once we establish the delivery costs, we will issue you with an invoice to be paid in your preferred manner. 
• Please note that we reserve the right to contact you if we cannot get a good rate for delivery regardless of the weight of your order. 

We live and work rurally and dislike all surcharges to certain postcodes that we are subject to as customers. As such we are committed to delivering your order at no extra cost.

• For orders 5kg – 10kg, we shop around to find the best courier service for each order to Highlands and Islands. We are conscious of the higher costs of living rurally and so we look after every order personally. Please help us by combining deliveries with neighbours wherever possible to offset our higher courier charges. Perhaps you could organise a potato appreciation club in your community?
• Unfortunately, for large or extremely remote orders, it is highly likely that we will need to pass on some haulage charge. We reserve the right to contact you if we can’t get a viable rate.

DUE TO BREXIT, WE ARE UNABLE TO SEND TO EU or NI – THIS IS BEYOND OUR CONTROL – PLEASE WRITE TO YOUR MP IF THIS AFFECTS YOU

Our Statement December 2020

We are reluctantly forced to close our online shop to customers in the EU and Northern Ireland. We have grown our business over the last 20 years and viewed all 500 million citizens as our domestic market. Until our government and the EU agree dynamic alignment of seed potato certification and plant health standards we are not permitted to send seed potatoes or table potatoes to the EU or Northern Ireland. Even once a deal is done, and our standards are recognised in the EU, it might still not be possible for us to open the shop again – the paperwork required to accompany orders and the tariffs might be prohibitive.

We would like to thank our loyal EU and Northern Ireland customers large and small for your custom and words of support recently, it really does mean a lot to us.

From our family firm,
Potato House

The Windsor Framework – Update October 2023

Red Lanes, Green Lanes, it was sounding like a children’s nursery rhyme. However, like most nursery rhymes, it takes a bit to untangle the true meaning. We are still prohibited from selling to the public and have to sell to a business like a shop or a hotel. There are many forms to fill in, and procedures to go through, which we are in the middle of. We are not sure if small orders will be feasible. As we specialise in small orders of many different varieties, we will have lots of things to think about. If you have a business in Northern Ireland, please get in touch.

We would love to be selling to our customers and have been asked several times to try. Smuggling to a part of the UK – who on earth would have thought that we have been asked this? I am a bit too old to be a pirate!

No sorry, due to import laws from other countries, we do not deliver to USA, Canada or anywhere. 

• We aim to dispatch our Potatoes to Eat range the day after order  and then delivery will take 2 days.  You will get an auto dispatch email when we have completed your order.
• All products ordered will be sent together under the one delivery charge. If you require us to split the delivery please put in another order – it is not easy to split an order from our end.
• Let us know of a safe place, preferably under cover, in which your parcel can be left in the event of no one being home when the delivery is attempted.
• If you choose to pay by BACS or cheque we will not begin to process your order until your payment has been received and cleared.
• During times of frost or low temperatures deliveries will be held back until more favourable conditions prevail.
• Some deliveries may be delayed if we have to re- stock certain varieties, we will try to keep you informed of any delays.
• Although the vast majority of orders get to customers in 2 days, unfortunately, there can be delays and we ask that you wait for adew days before contacting us please check out-buildings prior to contacting us, as the couriers are sometimes not leaving cards.

• Contact us as soon as possible! Whether you have changed your mind on variety, amount or indeed whether you wish to cancel the order, we can help if we catch the order prior to dispatch.
• If the order has been dispatched and you wish to order more, please place another order.
• If the order has been dispatched and you wish to change variety or amount, or wish to cancel, you will be liable for returning the unwanted goods to us in an unused condition in a timely manner. Only once goods are returned to us and checked will we be able to issue any refund MINUS OUR POSTAL COSTS.
• Please see our Terms for further details.

We at Potato House pride ourselves on the quality of our Potatoes to Eat and service to all customers.

• We are a small family business and aim to get every order right.  However, as we are dealing with fresh produce and delivery, an order can occasionally go wrong.  If this happens, Amy or Andrew Skea (owners and directors) will personally deal with your complaint.  We believe in great customer service and are delighted to have orders of 5kg along side our large orders for Potatoes To Eat
• Please check the quality of your order as soon as it arrives. Orders are sent out normally on 48 hour deliveries your seed should be in perfect condition as they are visually checked prior to dispatch. If there is any defect or quality problem with the seed on arrival you must inform us by email or in writing within 7 days of delivery. Pictures should be included.
• As our potatoes are fresh produce, we cannot accept responsibility for any deterioration of the potatoes after that time unless under special circumstances. If there is a valid reason for complaint, we will either replace or refund part or all your order, whichever you prefer. We may require you to return the original order – postage will be refunded if the quality is sub-standard.
• All ware potatoes sales are subject to RUCIP Rules.
• Please see our Terms for further details.

After delivery it is your responsibility to store the potatoes in the correct manner They need to be kept in a cool (not freezing) dark place in a box or hessian bag.  They will go mouldy if kept in a plastic bag. 

Any deterioration of your potatoes after the initial complaints period of 7 days will be at your own risk.

Please see our Terms and Conditions for further information.